GO AHEAD. ASK US ANYTHING.
FREQUENTLY ASKED QUESTIONS
What happens if I’m not happy with the service?
Your happiness is paramount to us. If you are not satisfied with your clean, let us know and we will do everything in our power to make it up to you.
Do I need to supply cleaning products or equipment?
Not at all, our cleaners come fully equipped. However, if you do prefer we use your products or equipment, just let us know at the time of booking.
I like things done a certain way.
Us too! If there’s anything you’d like done, just note it at the time of booking and we’ll do our best to accommodate.
Do I have to be home during the cleaning?
Your call entirely! We recommend you be there at least for your first clean so you can ask questions, give specific requirements and ensure we meet your expectations. For consecutive visits you can choose to leave the keys with your concierge or give a set to your cleaner. If you can’t be home during the clean, rest assured that our employees have gone through a rigorous selection process, including background and reference checks. They are insured and bonded, so you can have a peace of mind knowing that your home is in good hands.
Can I book the same cleaner every time?
Building relationships is a beautiful thing. If you like the way your home was cleaned, let us know during your next booking and we’ll do everything we can to ensure your favorite team is available. Even if your favorite team is not available, don’t worry – all our employees are held to the same stringent standards.
I have a change of plans. Can I cancel or reschedule?
We value your time and understand that life happens. You can cancel or reschedule your cleaning up to 24 hours prior to your booking start time. All cancellations less than 24 hours before the scheduled cleaning will incur a $80 cancellation fee.
How long does a cleaning take?
As long as it takes to get your home tidy!
Our employees are trained to clean efficiently, but we don’t put any timeframes on your clean and we don’t charge by the hour. Our fees are fixed and based on the number of bedrooms and services you ask for.
How do I know my booking was placed?
We will send you a confirmation email with your booking details and date of your cleaning. Has booking a cleaner ever been this easy?
How do you select your cleaners?
Our cleaners are the face (and hands!) of the company, we carefully screen and train them so they share the same standards, provide the highest level of service and create the Tidy experience we promise to our customers. We would never send a cleaner we wouldn’t trust in our own homes!
Here are a few reasons you can trust our employees to be the best cleaners in Vancouver:
Professional
Before our cleaners start with TidyGroup, they generally have years of experience in the hospitality industry, working at some of the finest hotels in the world. We believe that working with professionals is key to great customer service and we hire with that in mind.
Tested
TidyGroup has periodical Onsite Quality Assurance Checks where a trained member of our staff goes onsite to ensure the cleaner is doing all the right things according to the “Tidy Way”.
Customer Approved
We review all employees against customer feedback – your satisfaction is paramount to us! Rest assured, we take every step to give you quality, safety and peace of mind.
How does your pricing work?
We have a fixed rate that’s based on the number of bedrooms and bathrooms in your home and (if applicable) the extra services you requested. You don’t pay by the hour.
Is there anything you won’t do?
For safety reasons, we cannot offer the following services:
Cleaning of ceilings and/or any other surfaces outside of normal reach
Cleaning of deep stains and heavy pet messes
Mold removal
Building material/rubbish removal
Steam cleaning and/or carpet cleaning
Lifting of heavy items, such as furniture
Cleaning of exteriors, including walls and windows
Moving furniture that has delicate valuables on it (like dining room/lounge display tables)
What is included in the Move in/out Cleaning?
Whether you’re moving in or out this package covers it all. We’ll clean all the appliances and cabinets inside and out. We’ll clean the walls and inside of windows.
For more information, check our services page.
What’s included in the Deep Cleaning?
If this is your first time getting a professional cleaning or you want your place cleaned ahead of or after an event or you’re getting your place ready for sale this one’s for you.
For more information, check our services page.
What is included in the Standard Cleaning?
Tidy Standard is our most popular package. We’ll clean the major areas of your home to get that clean feel.
For more information, check our services page.
What kinds of services do you offer?
TidyVancouver offers the following cleaning services:
Tidy Standard
Tidy Deep Clean
Tidy Move-in/Move-out
First Visit
Cleaning is a lot like dating. We aim for love at first sight, but it may take us 2 to 3 visits to understand your expectations. If you are not happy with a result of a clean, our policy is to return to touch up and fix the problematic areas within 24 hours. If you have any special requirements for your cleaning, let us know so we can mark it on our files!
How do I book a service?
All you have to do is fill out a secure form selecting the time and date that you want us to clean your home. It’s as simple as that and only takes 60 seconds. Once you have completed your booking you will receive a confirmation email instantly.
What makes you different from other cleaning companies?
TidyGroup was created by busy urban professionals for busy urban professionals. We understand your struggle: juggling work, family, and a fulfilling lifestyle has never been harder and cleaning your home shouldn’t have to take up all your free time. With that in mind, we created a service that would not only get your home in pristine shape, but also give you back the time to enjoy the things that actually matter.